No Feedback - ***-119112

Hi there This is in regard to the shocking service and feedback from Vodacom last week for ***-119112. I had contacted them to get uncapped data for home so that I can continue working from home . I was called by the sales department and they advised the vetting process was in process. Then i received an email advising that it was declined . I contacted the call centre and was placed on hold several times . All i need to know is why - I am not blacklisted and do not have a bad credit score. At a time like this surely Vodacom would want to keep every customer that has been loyal - I have been a Vodacom customer - prepaid , for over 5 years now. This is not the service I expect. Please can someone get back to me.