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Gawie C
1 reviews | Active since Nov 2016
26 Sept 2019, 13:07
No feedback received from Vodacom Shop
I went to the Vodacom Shop in Centurion Mall on the 15th of September and a consultant asked me for my ID card to find my account on the system. I didn't sign any new contract at the shop but I realised a couple of days later that I don't have my ID card and the Vodacom Shop was the last place I used it. I went back there on the 23rd of September but the consultant that was assisting me on the 15th was not working. They looked for my card but couldn't find it. But the staff told me that they would call me back on the 24th after consulting with the consultant that helped me. They still haven't called me back as yet. Could you please find out for me if they found my ID card so that I can go and collect it?
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Replies (3)
Vodacom's replyOfficial
26 Sept 2019, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Oct 2019, 15:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I've had a chat with the store with regards to your query. They will be in contact with you in due course. Regards,Consumer Website Team
Vodacom's reply02 Oct 2019, 15:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I've had a chat with the store with regards to your query. They will be in contact with you in due course. Regards,Consumer Website Team
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Gawie C's updateReviewer Update
02 Oct 2019, 18:01I would like to say thank you for your assistence. The branch manager called me today and told me that they have my ID card in their office and I can collect it at the store.
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Gawie C's update02 Oct 2019, 18:01
Reviewer Update
I would like to say thank you for your assistence. The branch manager called me today and told me that they have my ID card in their office and I can collect it at the store.