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Lethabo M
1 reviews | Active since Dec 2012
10 Feb 2023, 11:52
No feedback received and Credit Note processed to correct my account
VodaCom still incorrectly billing me and not processing the correct credit note to correct my account. Now you are busy reporting incorrect information at the credit bureau that i'm missing payments. This is direct ************** to my constitutional rights and reducing my credit score.
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Replies (3)
Vodacom's replyOfficial
10 Feb 2023, 12:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2023, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lethabo M's updateReviewer Update
10 Feb 2023, 12:17If I still don't receive a call within 3 working days from Vodacom, I will raise another online complaint.
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Lethabo M's update10 Feb 2023, 12:17
Reviewer Update
If I still don't receive a call within 3 working days from Vodacom, I will raise another online complaint.
LM
Lethabo M's updateReviewer Update
13 Feb 2023, 09:13Vodacom, you better fix my account as I don't owe you R339.54 for your incorrect and unauthorized debit orders of January 2023 (R 1664.22) and February 2023 (2201.88) that i reversed at the Bank. I only had a contract of R299.00 per month and that is the amount that should have had been deducted in my account. Reverse these charges or I'll demand my Bank Charges as well. My account should be reflecting zero outstanding, and this should be reported to the credit bureau as well. No incorrect reporting that will result in my credit score being affected. Furthermore, no debit order amount in authorized in my account on the 1st of March 2023. Any amount will be reversed immediately.
LM
Lethabo M's update13 Feb 2023, 09:13
Reviewer Update
Vodacom, you better fix my account as I don't owe you R339.54 for your incorrect and unauthorized debit orders of January 2023 (R 1664.22) and February 2023 (2201.88) that i reversed at the Bank. I only had a contract of R299.00 per month and that is the amount that should have had been deducted in my account. Reverse these charges or I'll demand my Bank Charges as well. My account should be reflecting zero outstanding, and this should be reported to the credit bureau as well. No incorrect reporting that will result in my credit score being affected. Furthermore, no debit order amount in authorized in my account on the 1st of March 2023. Any amount will be reversed immediately.