No feedback prodived and no remorse for that

I've had accounts with Vodacom for years however my experience at Vodacom shops is never pleasant. I have gone into a Vodacom shop two weeks ago to have 3 lines reactivated, after waiting in the shop for over 45minutes for the consultant to advise if the docs have gone through to the relevant department, I had to leave with no confirmation since I couldn't wait any longer. The consultant assured me that he will follow up that the docs are sent, however two weeks later my 3 line are still not activated, I contacted the contact centre and was advised no docs were ever received. This morning when I went to the shop Atlee tells me the docs were not sent and he cannot answer as to why they were not sent because he asked his colleague to send them for him. I found this very irresponsible, disrespectful and with no accountability to the service he provided to his customers. After making me wait for 2 weeks for nothing, he tells me, I must follow up with the contact centre MYSELF( still with no remorse at all to the fact that the docs were never sent) if the docs are now received or not. Complaining never changes anything with Vodacom which is why I will not upgrade any of my lines.