No feedback, Poor Service, 2nd complain in 1 week

I logged a complaint on hellopeter on the 14th of April in the horrible service I have been receiving for over a month now from VODACOM and yet no solution.

I finally received my rooter after waiting a month and was assured after I plug it into the TT connect rooter it will work. WOW, nothing amazes me with VODACOM. Joseph from the CEO office called me and ensured me someone will contact me to have it sorted. We were contacted yesterday and promised a call back today by 09:00, but VIDACOM being VIDACOM never called us. After spending R140 of airtime and 3 different consultants logging queries, our rooter is still not working.

Joseph has now ignored our emails, the consultants who was suppose to get back to us have not and the CEO office is not getting back to us.

This is absolutely ridiculous to be struggling like this for over a mont and treating people this way. Shame on VODACOM for ignoring us and assisting us and yet taking our money come month end.