No Feedback, Pathetic Service

<p><br />A big corporate like Vodacom and they can't even get the basics right!!! No Feedback whatsoever from the call center...SICK and Tired of calling the call center with calls that can take up to a hour and then just get empty promises of someone that will call me back.</p> <p>Escalation queries just get closed with no outcome and I need to find this out via my vodacom router app... Totally unacceptable in my opinion. I continuously have to call and get told that there is no feedback and that the queries will be reinstated, just to be closed a few days later again with no feedback.</p> <p>Battling to have one of my contracts canceled that is due to be canceled, I continuously have to follow up just to find out that it has not yet been closed and there is no mention on the system of the request . Question is will I be refunded for the months that I'm paying for absolutely nothing<br />Upgraded one of my contracts numbers and was told that it would not impact my existing plan, only to find that they actually canceled my data plan and activated a new number without my consent and totally the opposite of what was explained to me. Cherry on the cake moment is where Vodacom actually decides to charge me with connection fees and numerous other ad-hoc fees for their *********** actions. I need this to be resolved and I am not willing to be held liable for the costs because I did not mess up here<br />Data just disappeared or is expired after being told that the data would be available for 3 months and getting told that data can expire at any given time….after checking my account balance the smss received confirmed that I still had about 2 months before the data expired. 6 to 8 gigs is a lot of data just to lose if I knew this I would have used the data</p> <p>Vodacom needs to resolve my queries ASAP so that I as a customer exactly knows what is happening with my account….. I'm definitely not going to leave this here until my issues have been resolved… I honestly believe there lack of accountability is a tactic used widely by their staff , thinking that we as customers will just forget about their incompetence and lack of understanding of the term client services.. I'm not one of those people and this is the exact reason I left Mtn, and will happily do the same with Vodacom if my issues are not going to be resolved timeously</p>