no Feedback / passing the buck

I have contacted Vodacom on Saturday 20/02 with regards to adding 2 more line to my existing contract, the told me that i should send them my documents on Monday 22/02 in order to see if i qualify for another line which i have done. I than spoke to Bernadett who was very helpful but had to give my details over to Dillon from Vodashop in Alberton City. I than contacted him to find out how far the process of the application is and He told me his working on it, and he will get back to me. if i don't phone after him he does not phone back (which I think is very unprofessional). On Saturday he told me there is a problem with the vetting process but he will defiantly phone me back on Sunday 28/02 which he never did. I then phoned them yesterday to speak to Dillon and was told his not in but someone else will phone me back - also never happened. i just want to know does it really take more than a week to see if you qualify for a contract at Vodacom. I mean this is ridiculous, as you are fast enough to phone and hand out contract but as soon as a customer wants one you get send from pillar to post or just don't hear anything. Please can I have feedback...