No feedback or service one week later!

<p>I contacted the Vodacom support line to try and create a new online profile. My ID number is connected to a previous mobile number and email address I no longer use. They needed to clear my old online profile and free up my ID number.</p> <p>The call centre could not so this and they registered an escalated enquiry. I was told that they would contact me and correct the issue within 24 hours. It is now 1 week and counting!</p> <p> </p>