JH
JOHAN H

1 reviews | Active since Jan 2011

04 Jul 2018, 09:36

NO FEEDBACK OR SERVICE AS USUAL !!!

REFER MY PREVIOUS COMPLAINT AND YES TO NO SURPRISE I HAVE HAD NO FEEDBACK AS PROMISED !!! SURPRISED, HELL NO AS THIS IS THE NORM AT VODACOM. NOTE AND REFER ALSO TO MY E MAILS SENT TO THE CEO OFFICE AND THE 2 CONTACT PERSONS Rudi-Jo Le Roux AND Rani Ramkhelawan WHO MAILED ME JUNE 26 2018 AND PROMISED THE FOLLOWING: "Dear Mr Johan Hugo,

Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-1JHY-29V0PJ

Your request is being attended to by Rani Ramkhelawan who will be in contact with you within 24 working hours. Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request."

MONDAY 02/07/2018 I GOT A CALL FROM A VODACOM NUMBER, AS I DON'T SIT AROUND AND WORK FOR A LIFE I COULD NOT TAKE THE CALL BUT WHO EVER PHONED ME DID NOT EVEN BOTHER TO LEAVE A MESSAGE !! VODACOM I TOLD YOU BEFORE AND I WILL TELL YOU AND THE WHOLE OF SOUTH AFRICA NOW AS WELL, OTHER CLIENT'S MIGHT GO AWAY, I AM NOT GOING ANYWHERE!! SEE POSTINGS ON SOCIAL MEDIA TO FOLLOW AS WELL!!!

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2018, 09:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team