No feedback or sense of urgency!!!

#vodacom after MANY attempts to get your assistance, I now have no other choice but to take my complaint to social media.. I have been a client of Vodacom for more than 20 years and your lack of response to my Fibre installation is really unacceptable. I ordered my Fibre last month before moving into my new house. The router was delivered VERY quickly after the order was placed but since then, it is a constant back and forth between Vodacom and Vumatel to get my line activated!!! It seems that due to your staff working from home, there is no sense of urgency and I get no feedback. Please can someone assist me as my Son is in Matric and needs to submit work TODAY!