NO FEEDBACK OR HELP FOR CUSTOMER

I went to Customer Care in Eastgate on the 15th of Jan 2016 and sat in the qeue for 45 mins, to apply to have 4 lines moved from personal to my company billing. I was helped by Courtney Pillay who took the documents and said I will be contacted in 7-14 days. More than a month later I have still had no contact from Vodacom. So I start phoning. Customer Care Line tells me to phone Business Dept, they tell me to phone Accounts Dept, they tell me to go back to Eastgate. Not wanting to have to drive all the way there and sit in a qeue for another 45 mins, I try phoning them. I have been phoning their landline at least 8 times a day for the last 4 days, and it hasn't been answered once. So I drive all the way there to find out what is going on, and surprise surprise, another qeue of about 15 people to sit in, only to find out that Courtney doesn't work there anymore, and they can't do anything for me. But I can take forms again, drive to the bank and pay for new Statements again, drive all the way to Eastgate again, AND come sit in that qeue again. How much more of my time and money must I waste. I just want 4 lines moved to my business bank account. So fed up, and getting nowhere.