Hellopeter
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CH
Cois H

1 reviews | Active since Mar 2017

19 Jul 2021, 11:31

No feedback or assistance!

I took out a data contract which didn't meet my requirements. I wanted to cancel the contract within the period that you are still allowed to cancel. I logged the ticket. They provided no feedback within the time frame provided. I made contact on the app, on Facebook, I spoke to people at cancelations as well as after sales. But NO ONE can get the 'back office' to contact me. All I get is 'please allow some time for the team to give feedback'. It's been 7 days now and still no feedback. There is absolutely NO assistance in this regard! I have 4 active contracts with Vodacom, but after this incident I won't even consider to upgrade any of my contracts with Vodacom. Worst after sales experience I've ever had in my life

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2021, 12:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CH
Cois H's update19 Jul 2021, 15:12
Reviewer Update
This is NOT a solution!!! Your social media team keeps telling me the query is with the back office and I must wait for their response. Now you tell me to wait more? Wait wait wait. That's ALL you have to say. This is unacceptable. This is exactly the reason I came to Hello Peter.