EN
Eugene N
1 reviews | Active since Dec 2017
22 Dec 2020, 13:23
No feedback on unallocated VODABUCKS!! and no one can help!
I am been querying for some time now with no joy. I got an SMS indciating I have won 102400 VODABUCKS on my rewards but have not received the allocation? Who can assist? I have tried calling head office, Rewards dept, call centre , no one can help. I have a ref number: ***
Thanks
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Replies (2)
Vodacom's replyOfficial
22 Dec 2020, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2020, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EN
Eugene N's updateReviewer Update
29 Dec 2020, 16:45Igot a call from a consultant telling me the SMS that I won102400 VODABUCKS, was a mistake ....and that they can give me 2G of data to compensate for their mistake. I am not accepting this. Your Voda App boast massive prizes , yet you cannot give me the 102400 VODABUCKS that I was SMS'ed.... instead 2G's of data - pathetic!
EN
Eugene N's update29 Dec 2020, 16:45
Reviewer Update
Igot a call from a consultant telling me the SMS that I won102400 VODABUCKS, was a mistake ....and that they can give me 2G of data to compensate for their mistake. I am not accepting this. Your Voda App boast massive prizes , yet you cannot give me the 102400 VODABUCKS that I was SMS'ed.... instead 2G's of data - pathetic!