No feedback on the ***** INVESTIGATION

Last year on the 15th December 2016, a Vodacom account was opened under my name in some part of KZN. I reported this to the Vodacom branch in Menlyn in Pretoria. A day later (07 January 2016) I received an SMS from Vodacom saying two case numbers ERM*** and ERM*** have been created and sent to INVESTIGATIONS SOUTH to finalize. I was advised to give INVESTIGATIONS SOUTH (IS) 3 to 5 days to allow them to process and finalize. I was also given a number *** to use in order to get updates from IS. However, every time I call this number it does not go through and I am yet to be provided feedback to this day. Today its over a month since this was handed over to IS by Vodacom.<br> <br> This is really frustrating because this Vodacom account still appears on my credit record and what is even worse is that I do not know what is the outcome of the investigations. Can anyone please assist with this?