No feedback on the comaplint

I logged a complaint on the 28th of July 2015. On the 29th a gentleman who's name i have forgotten called and wanted to find out my side of the story(to confirm). <br> He said they will need to trace the call and advised further. 3 weeks later, they are still tracing that call i guess. On the 12th of august i called 111 and spoke to the sweetest lady name Lerato, who couldn't helped because there are no notes on the system and provided a number i needed to call.<br> I am angry at the way vodacom has been treating me, no wonder my partner don't want Vodacom. What kind of service is this even after the subscriber has complained????