No feedback on service requests

I find it to absolutely ridiculous that 2 weeks after I logged a service request to have my account refunded, there is no one that can give me feedback. Everyday I call, I get a different response or am told that I will get a call back, and never do. My account was double debited, when I was assured that it will not be and I am now made to wait for any sort of action on my request.

It is extremely frustrating to call in and be transferred to at least 3 different people, and still not be able to have any update on my request. This was an error on the side of Vodacom and it is ridiculous that I have not received any communication since the day this request was logged!