WS
Wendy S
1 reviews | Active since Feb 2019
19 Feb 2019, 15:10
No feedback on request for more than a month!
I have put in a query with Vodacom weeks ago and have still not had any feedback. We have a contract for a booster with Vodacom, we regularly have very bad reception in our area and after a long struggle I got them to install a booster. On one occasion when we had bad reception the technician removed booster box and plugged the router directly into the booster. I want to know if it was right that he took it because we signed for it or if there us some suspicious activity going on. For more than a month they can not answer me so they just need to bring the booster box back.
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Replies (3)
Vodacom's replyOfficial
19 Feb 2019, 16:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2019, 16:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WS
Wendy S's updateReviewer Update
22 Feb 2019, 14:49Still no reply from Vodacom, no surprise!
WS
Wendy S's update22 Feb 2019, 14:49
Reviewer Update
Still no reply from Vodacom, no surprise!
Vodacom's replyOfficial
01 Mar 2019, 12:13Dear Wendy,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 12:13
Official
Dear Wendy,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team