No Feedback on Relocation

I called Vodacom on the 26th Feb to relocate my line as I was moving on the 1st March. Only to find out that it take one entire month to relocate and already existing line, I explained to the consultant that it was urgent as I was paying for the line I do not see why it takes that long! He said he would mark it as urgent.

I called on Wednesday 04 March 2020, to follow up on the relocation and all I heard was that it takes a month to relocate and they have to wait for feedback from the person whom has been assigned my relocation and they do not know when that will be! Surely if someone is paying for a service that you can prioritize them but this is not the case with Vodacom I am paying R800 for a line that I cannot use, I told that agent that and then asked to speak to his team leader who assured me she would come back to me the next day at 10am, sadly I did not get her name!

05 March I waited for 10am and I did not hear anything once again from the team leader as promised, to give her the benefit of the doubt I called only in the late afternoon to follow up, and this time I did take down the agents name it was Luthando from Bytes, because she was already dealing with my enquiry I asked that he can find her to call me back he assured me once again that he would but he would also follow up with my enquiry.

Up until today I am still waiting to hear from vodacom regarding a line that I am paying for!!! Not one team leader has called me? What kind of pathetic service is this from a world leader in service providers!

Further to this to cancel your line, you have to give a months notice what a joke for a line I cannot use because Vodacom does not want to relocate my line! And now I have to give one months notice to cancel the same! It has got to be against the consumer protection act to charge someone for service that they themselves CANNOT PROVIDE!!!! One of the consultants mentioned that this is due to paperwork.

A multi million rand company and it takes you one month to do paperwork! Wow such a joke, maybe employ people who can do paperwork and follow up and actually retain good customers!

One month to relocate an existing line is absolutely unacceptable and also forcing someone to have a line they are paying for and unable to use due to your incompetence is even more unacceptable! Why should you pay for a service you are not using due to the service providers ridiculous process, can someone please tell me that?