NO FEEDBACK ON REFUND FOR INCORRECT DATA CHARGES

<p>I would like to know how Vodacom generates information on data usage, I have a package with 2GB of data and wifi at home from where I work. I queried same and was advised via mail on the 1st of August 2016 (mail address ********** ref A2-1SBV-FGNT7) that i would receive a full refund to the amount of R1364.98 + VAT. I followed up yesterday with customer services and was advised "we cannot SPECULATE as to when the refund will be done"!!!!!!! I have a business account with 6 lines, my bill is paid timeously every month and I have been invoiced for August which will also be due and payable, but Vodacom has the right to decide when they are prepared to refund a client. I am still waiting for a call from customer services!!! I would also like to investigate how Vodacom charges DATA as this does not make any sense! Pathetic customer service and this for a business!</p>