No feedback on refund

I took out a contract last month (13-03-2015) and the consultant swiped my card while I was at the store for R1649-00 . <br> I came to the store on 29-04-2015 to query this issue regarding what the payment was for, however I was told to bring in a bank statement and if the bank statement reflects the amount that was swiped and if the R1649-00 wasn't reversed back into my account then I will receive a refund . <br> On the 30-04-2015 I went to the store for the second time with my bank statement which a consultant viewed and he advised me that they need to check their records and he will contact me either on the 4th/5th April 2015 however I didn't receive any call .<br> I went back to the store on 05-04-2015 and the same consultant advised me that they will contact me today 07-04-2015 but still no response.<br> <br> I have been more than patient and this is an inconvenience to me to keep coming to the store without anything been resolved. It's your consultant that faulted when she assisted me to take out my contract . <br>