IC
Irfaan C
1 reviews | Active since Mar 2016
15 May 2020, 04:55
No feedback on query ~ case gets closed without resolution
Recently upgraded with Vodacom retentions. They promised more minutes with the new contract than what was allocated. Followed numerous times with .....they can not provide me with confirmation when it will be corrected. Than I get a message saying the call has been closed.Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer. Highly regretting upgrading with Vodacom
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Replies (3)
Vodacom's replyOfficial
15 May 2020, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2020, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
IC
Irfaan C's updateReviewer Update
21 May 2020, 15:29ABSOLUTELY USELESS SERVICE !!! HELLO PETER DEPARTMENT CONTACTED ME ON FRIDAY - ASKING FOR 24 - 48 HOURS - ITS ALMOST A WEEK STILL NO FEEDBACK.
IC
Irfaan C's update21 May 2020, 15:29
Reviewer Update
ABSOLUTELY USELESS SERVICE !!! HELLO PETER DEPARTMENT CONTACTED ME ON FRIDAY - ASKING FOR 24 - 48 HOURS - ITS ALMOST A WEEK STILL NO FEEDBACK.
IC
Irfaan C's updateReviewer Update
27 May 2020, 10:53Tick tock ......@ Vodacom
IC
Irfaan C's update27 May 2020, 10:53
Reviewer Update
Tick tock ......@ Vodacom