NO FEEDBACK ON ONLINE APPLICATION

On Sunday 8/3/2015 I app**** online on Vodacom's website for a data contract. Being a loyal Vodacom customer for the last 8 years I expected the good service that I'm used to up till now. I received a sms and e-mail confirming my application and providing a reference number of my application. The e-mail read as follow: Hello, We have received your Vodacom contract application (reference number ***5) but before we can process it, we need a few documents. A Call Centre agent will contact you shortly with more information. Thank you, The Vodacom Online team \This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link [URL Removed] "So on Monday I phoned the call centre which gave me the number *** to phone and find out what is still needed. They advised me to mail 3 mnths bank statements and my ID to [Email Removed] Upon receiving of my documents I got the reply that I must send it in pdf form"