1 reviews | Active since Oct 2016
No feedback on my request
<p>Its been more than 2 months ago I requested that I be upgarded from a Red VIP package to a red VIP Plus. The new package would have increased my Bill from R1999 a month to R2100 a month which will give me a extra 5 Gigs of Data. At first they said there a problem as the system is charging me a migrating fee but it shouldnt as im moving to a higher package. I called more than 3 times over the last 2 months each time they promiused they would get back to me and to date they have not.!!! Shocking that i spend R2000 with them a month and want to even spend more and they cant sort a simple thing like this</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have just sent a email to vodacom . I received a email this week that it has been sorted me but they have charged me what im assuming is a pro rata fee of R1557 !!!! There is not suppose to be any fee as i am migrating from a red vip to a red VIP plus package . My bill needs to change from R1999 to R2100 and I suppose to get a extra 5GB of data as of the 1 November . I cant understand how a company like them cant get a simple thing like this right!!!! Vodacom please call me back or I will be proceeding with legal action
I have just sent a email to vodacom . I received a email this week that it has been sorted me but they have charged me what im assuming is a pro rata fee of R1557 !!!! There is not suppose to be any fee as i am migrating from a red vip to a red VIP plus package . My bill needs to change from R1999 to R2100 and I suppose to get a extra 5GB of data as of the 1 November . I cant understand how a company like them cant get a simple thing like this right!!!! Vodacom please call me back or I will be proceeding with legal action