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Tonia S

1 reviews | Active since Jan 2018

10 Jan 2018, 11:35

NO feedback on my outstanding query & REFUND

I would like feedback on my numerous e-mails and outstanding query since November last year? Is the fact that you have to refund me, the problem for the delay? Vodacom still has not sent anyone to come and collect the modem from me, which I have been paying for incorrectly for more than a year now - it should've been cancelled in 2016!!

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Replies (12)
Vodacom
Vodacom's reply10 Jan 2018, 11:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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Tonia S's update10 Jan 2018, 11:43
Reviewer Update
Hi, I have more reference numbers in connection with my query ***~4ZQ3 1- ********** ********** ***~7BD6 Regards, Tonia
Vodacom
Vodacom's reply24 Jan 2018, 06:58
Official

Dear Tonia

Please be advised your query has been received and investigation completed. Feedback will be provided in due course.

Regards,

Vodacom Consumer Website Team

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Tonia S's update30 Jan 2018, 11:38
Reviewer Update
Good Day, I would just like to do a follow up. I received a call last week and the results of the investigation were discussed with me. I would like to know how far the process is with regards to my refund and if Vodacom has all the information needed? Regards, Tonia
TS
Tonia S's update12 Feb 2018, 09:01
Reviewer Update
Good Morning, I would please like some feedback with regards to my refund from Vodacom? Could you please send me a detailed breakdown for the refund once this is done. This has been dragging on for too long now. Regards, Tonia
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Tonia S's update14 Feb 2018, 09:34
Reviewer Update
Good Day, please advise on the progress of my outstanding query? Regards, Tonia
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Tonia S's update26 Feb 2018, 09:12
Reviewer Update
Good Day. Can I PLEASE have some feedback with regards to my refund??? If you are not able to assist, please give me the correct number to phone to get this sorted!!
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Tonia S's update27 Feb 2018, 08:53
Reviewer Update
Can anyone PLEASE help me here??? WHAT MORE MUST I DO FOR VODACOM TO ASSIST ME???
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Tonia S's update27 Feb 2018, 12:03
Reviewer Update
Still no feedback, how long can this take to check the progress on my account? You have the device now for a month already, WHAT IS THE DELAY?
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Tonia S's update27 Feb 2018, 15:03
Reviewer Update
And STILL no feedback.
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Tonia S's update28 Feb 2018, 09:33
Reviewer Update
Another day gone, NO FEEDBACK??!!
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Tonia S's update28 Feb 2018, 10:35
Reviewer Update
Good Day. After numerous calls AGAIN this morning I finally received a valid Reference Nr. 1- ********** ********** - CAN SOMEONE PLEASE FOLLOW UP ON WHY THIS IS STILL NOT RESOLVED? THE ROUTER WAS COLLECTED AND RECEIVED BY VODACOM AT THE END OF JANUARY, STILL NO REFUND UP TO DATE. NOW WHEN I PHONED I WAS TOLD THAT I HAD TO CANCEL THE LINE MYSELF???!!!!!! WHY DID NO ONE EXPLAIN THIS TO ME AND WHY DO I STILL HAVE TO FOLLOW UP ON YOUR USELESS USELESS *********** STAFF THAT DOES NOT WANT TO HELP CUSTOMERS??!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT THIS RESOLVED WITHIN 7 DAYS OF THIS REPSONSE - I WILL TAKE LEGAL ACTION AGAINST VODACOM IF I DO NOT GET THE NECESSARY FEEDBACK AND MY REFUND BY 7 DAYS!!!!!!!!!!!!!!!!!!!!