No Feedback on my Logged Call

<p> On the 10/02/2017 I upgraded my Vodacom contract phone. After sitting and syncing all my information from my old smartphone to my new smartphone I realised that my new phone ( Samsung S7 Edge ) does not pick up 4G/LTE mobile internet speed. Thats when I realised that even with my previous phone that is also LTE compatible also did not receive LTE Service, not once in almost 2 years.</p> <p>The next day I called Vodacom Customer care, Very helpful lady assisted me. Together we checked all of my phone settings and she forwarded settings to my phone again. Still not making my Signal speed better. After holding the line the Lady got back to me and Said that they can pick up that on my Sim card the Service for 4G is activated.</p> <p>Then she forwarded me to an Lady at the Back Office Technicians. Were the lady told me that even thou everything is in order it seems like my Sim Card does not want to accept the 4G/LTE service. Then I was Informed that the Technicians are not working over the weekend and that they will attend to my Logged call on Monday and I will receive answers no later than Wednesday.</p> <p>Today is Wednesday, and I know that there is almost a half an day still left, but if I did not receive any progress response by now then I doubt that I will today.</p> <p>All I want is to get Vodacom Signal speed of 4G/LTE, and it is not that I live in an area where the Signal strengh is not good.</p> <p> </p> <p>Please can I receive assistance regarding my above situation.</p> <p> </p>