No feedback on my laptop

Item: Vodacom
Rating: 1
Author: Tyron C

In store I got an excellent service from the sales department, but the way I'm not being informed about my laptop frustrated ? me.

It's been more than a month no feedback, no effort of helping me to get my laptop but I'm paying every month my contract with Vodacom. I'm a loyalty customer with 3 contracts but I don't get great service at all from the repair department of Vodacom.

I have lost a lot of sales because I can't do business at home with my clients. I can't take anymore losses.

I've send an email to ********** hoping she would get back to me, still no response.

Please please I'm begging.... I need my laptop ASAP

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Dec 2018, 10:35

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply06 Dec 2018, 10:35

Official

Vodacom's replyOfficial

06 Dec 2018, 10:42

Dear Customer

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that you may contact our Repairs Team on *** [free from Vodacom numbers]. Alternatively, please update your profile with your contact number and the job number.
Regards
Vodacom Consumer Website Team

Vodacom's reply06 Dec 2018, 10:42

Official