SM
SESHNI M

1 reviews | Active since Mar 2012

03 Nov 2016, 07:31

NO FEEDBACK ON MIGRATION

<p>I MIGRATED MY CONTRACT TO THE U-CHOOSE TOP UP PACKAGE ON THE 2ND OF OCTOBER BY KYLE HOSKINS AT THE VODACOM CUSTOMER CONTACT CENTRE IN MIDRAND. I WAS ADVISED THAT IT WILL BE PROCESSED BY THE END OF OCTOBER 2016. IT IS NOW THE 3RD OF OCTOBER AND MY CONTRACT IS STILL ON THE SMART S PACKAGE! THIS BETTER BE RESOLVED BY THE CLOSE OF BUSINESS TODAY OR I WILL BE TAKING THIS UP WITH THE CONSUMER BOARD OF COUNCIL AND REPORTING IT ON WENDY KNOWLER!</p> <p>CORRESPOND VIA E-MAIL ONLY!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,