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Florence F
1 reviews | Active since Oct 2014
20 Feb 2019, 06:52
No feedback on insurance claim
I've been a loyal customer for Vodacom for years now and have recently experienced very bad service from them. I lost my router which I have insurance for and lodged a claim. It's almost a month now and I haven't received any feedback.. I have resorted to spending more than I should on airtime because I don't have data. I'm stuck right now as I'm using that router for school work..and cannot carry on because of the absence of my router and simple cards
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Vodacom's replyOfficial
20 Feb 2019, 07:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Florence F's updateReviewer Update
22 Feb 2019, 12:09I am still waiting for Vodacom to give me feedback... It's almost month end and my debit order will be running but I haven't been able to use my data because I don't have a router... But instead I've overspent on buying airtime inorder to buy data.... Very disappointed
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Florence F's update22 Feb 2019, 12:09
Reviewer Update
I am still waiting for Vodacom to give me feedback... It's almost month end and my debit order will be running but I haven't been able to use my data because I don't have a router... But instead I've overspent on buying airtime inorder to buy data.... Very disappointed