No feedback on ********** account activity

On 19 December I was informed of two ********** accounts opened up in my name, one with Vodacom. I reported it on the same day and have to date not had feedback. On 24 December money was deducted from my bank account. I had to reverse and block this which incurred banking fees. During follow-up that day I was told that 'it can take a month or more to resolve because Vodacom has so many ***** cases'.<br> <br> Whenever I phone to follow up (and it is actually answered) I'm told that they can either not provide info or that it will take another two or more weeks. The police requested a report from Vodacom for me to open up a case - this was denied by the Vodacom ***** & Risk department saying that they do not provide such reports. The call was cut off and no one bothered to phone back. I have only once managed to get through to that department, at other times it just rings.<br> <br> I understand that ***** / identity theft happens, but to have it happen on such a scale as indicated by a Vodacom employee and them not doing anything about it is extremely poor business management. I have never had a contract with Vodacom and after this I never will and will also never recommend them at all.