No feedback on ***** case EC-1J3N-2QNRSI

Item: Vodacom
Rating: 1
Author: Stanley W

An unknown person opened an account at Vodacom without my knowledge.

The first I heard of it is when I started receiving sms on my MTN number demanding payment.

I have contacted Vodacom and send them all the required forms a month ago, but still nothing has happend. Today again I received an SMS form payment.

EC-1J3N-2QNRSI

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Feb 2018, 16:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Feb 2018, 16:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

08 Feb 2018, 15:08

Good Day Stanley Wessels,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per email feedback received.

Regards
RO

Vodacom's reply08 Feb 2018, 15:08

Official

Good Day Stanley Wessels,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per email feedback received.

Regards
RO