CK
Charlotte K
1 reviews | Active since Jun 2020
17 Jun 2020, 16:49
No feedback on *****
Still struggling with ***** Despute... Someone added a contract to my account in November 2019 Since then my monthly debit order amount have been increasing. Now each month i am still paying my accountvand the number thats not mine and need to be credited for the payments... Everytime i phone customer care they say " yes we can see they are busy with investigations" If management or someone who can help me other than the call centre people. I have been a loyal customer for 15+ years... I cant understand how this could happen.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Jun 2020, 09:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2020, 09:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jun 2020, 13:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2020, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,