RS
Rio S

1 reviews | Active since Aug 2009

30 Jul 2019, 11:30

No feedback on Fiber, why should Vodacom care, making extra R350pm on interim for additional 20GB????????

Did the application for fiber uncapped about two month ago, 100gb interim not enough so had to top up again because no one at Vodacom can give an estimated date of fiber installation.

Very clever way of making around R350 additional for 20gb Vodacom.

Is there no one in Vodacom that can tell me when i can expect Open Serve or who ever to install fibre???????????

Do i have to phone weekly to get the same answer.......i dont know.

Could have rather opted for different company because im already paying about R1000 pm anyway.

I just need some accurate feedback, as a paying customer expects. Really???

0
Replies (3)
Vodacom
Vodacom's reply30 Jul 2019, 14:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RS
Rio S's update01 Aug 2019, 13:52
Reviewer Update
And still no response, sms, Vodacom App message, email, or phone call. Really guys, what is your SLA ??????
Vodacom
Vodacom's reply12 Aug 2019, 11:26
Official
Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

As per our chat today, I have provided you feedback with regards to your query.

Regards
Vodacom Consumer Website Team