NO FEEDBACK ON EMAIL

Whenever you contact the Vodacom call Centre and you ask to be transferred to the accounts department they promptly do so but you waste all of your airtime when you hold to speak to a Consultant. You then decide to send an email to the Customer Care Department, and no one has the decency to even answer you back. Why do you have a Customer Care Department when clearly no one at Vodacom cares about Customer Service?? Very disappointing. I have had my contract for 8 years now, think it's time to cancel it as soon as the contract expires. Do I perhaps have your attention now??