No feedback on Data account dispute

On 18-12-2015 I rased a dispute on my wife's data account at the Vodacom customer service line. They told me the dispute wil take anything from 48 hours up an till 2 weeks, I gave them my personal cell no and email address and I dit not received any feedback from Vodacom. After numerous calls in January I finaly received the ref number on the 14-01-2016 but no feedback on the dispute. Since then I have been constantly phoning the customer services line to find out wat is going on with the dispute, all they tell me is that they will send a message to the data department but that I can't speek to them directly. On Friday 15-01-2016 Vodacom phoned me and asked that we must atlesed pay the normal monthly installments untill the dispute is resolved and that they will reactivate my wife's cell phone and data accounts. I have payed the accounts as they requested but the accounts is not active as yet.<br> <br> My complaint is not about the dispute itselve but the lack of communication from Vodacom and the fact that they cant give me feedback on the dispute, and now the fact that I have payed what they have asked and the accounts is still no active.