1 reviews | Active since Jul 2017

18 Jul 2017, 12:07

No Feedback on Contract Application

<p>I app**** for a cellphone contract on Thursday the 13th of July 2017, (Order number: 1- ********** ********** ) i then receive a call from call centre to take down all my details, i then receive an sms to say my profile and vetting has been approaved. I call again on Friday to hear the status of my application, i was told Vodacom hasnt contact my employer as yet. Still no communication, i again call Vodacom today Tuesday the 18th, only to be told my contract has been cancelled because i was approaved for something i didnt qualify for. How is this possible and why was this not communicated with me. I had to continously call Vodacom and to think that i currently use Vodacom just ****es me off</p>

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Jul 2017, 10:04
Official

Dear Tshidi,

I tried calling you and cannot reach you.

Your matter is being addressed.

Regards,

Cass

Best regards,