NO FEEDBACK ON COMPLAINT FOR OVER 7 DAYS

I have been battling since June 2014 to sort out billing problems as the information is incorrect since doing the upgrade in June 2014.<br> I eventually escalated to CEO's office and spoke to Riael Salomon, who had a look and credited account. Also reassured me he took off the billing instruction for the data.<br> Also major problems with roaming charges / not working when I went overseas in December 2014!!<br> Screen cracked and phone gets so hot I cannot hold it. <br> <br> I emailed Riael Salomon on Monday March 9th, 2015 @ 09h16AM - and I have not even received a reply stating he will look into the matter.<br> <br> I called this morning at 10h41 and a gentleman said that Riael was busy and would call me back. I told him I needed this complaint sorted out within the hour. I have still not had a call back and it is 13h45 (2 hours later!!).<br> I tried calling and I am put on hold to music for 31, 24 and 21 minutes and then the phone goes quiet and I hear the disconnection.<br> <br> held on for 27 minutes now waiting for switchboard to answer!! REALLY!!!<br> <br> if this is the attitude at top management - what more can we expect from the lower ranks!