No feedback on complaint for 2 months

<p>I contacted Vodacom for an upgrade early June and everything was confirmed telephonically. I then found out that nothing was done at all and I was still on the same contract. I have been following up since June and we are going into August now. I even pulled the call on my side and I have the call recording where Amanda in the call centre confirmed that my contract was upgraded! Finally last week I was told they "found" the call, just when I was ready to take the recording to their walk in centre. But since finding the lost call, no contact has been made with me. Since this whole thing started I am the one that initiates contact. What makes it worse is that Vodacom is in the wrong. If I call all I get is "we are escalating your query" but no response and no call back and no email. I know it's simpler to wait for the contract to expire and port to another cellphone company but I refuse to be ignored like my debit order doesnt mean anything. I've been with Vodacom for years. And I demand proper customer service. I also wrote a review on hello Peter before and I didnt get a response. So I'm hoping this time someone out there takes me seriously.</p>