No feedback on complaint

<p>I called to upgrade my contract on the 13th of June, I held on the line for 20 minutes while the consultant was "checking" but I held my tongue because the upgrade was confirmed. This was not an upgrade with a handset just a data contract of R199 for 24 months. Great, it was done I was happy. Until I called the following day to confirm when I'll be getting the new data, is it prorated for the rest of this month or will it start 1 July. To my surprise, no upgrade was done. Nothing can be picked up on the system, not even the fact that I had called the day before. I was then told, they can’t offer me the same contract only a 3GB data plan for R169 instead, with the option to top up the extra 2 GB at R249. So basically I would end up paying R448 for something that was confirmed to me the day before for R199!!! And I was told there no point having that call pulled as that won’t change anything!! That made me livid. I asked for the call to be pulled and obviously nothing was done. I decided to send an email to complain and so I can have a trace of this query because clearly when you phone, nothing gets done and call records get deleted somehow. I'm still waiting for feedback. I got an email back on the 16th saying the call will be pulled but nothing thereafter, today is the 22nd. There is a black hole where all queries, upgrade requests and complaints go, no one knows what happened, no one cares. I'm really tired of these big corporations doing what they want to do as if customers are just numbers and our money doesn’t mean anything. I'm a paying client, I should be treated as such. I will not be cheated into paying over R400 for a contract I was offered at R200. My current contract expires in August so I need to wait 2 more months before I can move to another service provider. Treating customers fairly should be one of Vodacom’s values as they need to step it up in that department. I have been with Vodacom for as long as I have had a phone and that is many years, so to be treated like they don’t care even if the error is on their side is really disappointing.</p>