NO FEEDBACK ON CLIENT QUERY!

I lodged a complaint with vodacom on the 20th March 2016 with reference 00CU~UT2G. I have spoke telephonically with Luba Bala on the 20th March at 14:55 and have written confirmation from him that my query on my account has been escalated. WIth 8 emails sent over the last two week, several phone calls to Vodacom with conversations with the following people: Kyle, Rafone, Vusizwa and Les Abels. In my last conversation with Les Abels Senior Consultant on the 30th March he informed me that he is busy with my query and will come back to me on the 4th April with a resolve on the issue. Today is the 8th April and i am still waiting for him to call me.....??? <br> Subsequent to the original query since the 1st April i have not been able to connect with my 4G LTE Router. I lodged a second query under reference number ***(and web ***~REHR) on the 2nd April. I received one call from a consultant on the the 6th April asking me if i am close to the router. I informed him the device is at home. i requested him that a consultant call me after hours.. I am still waiting... There is not enough space here for me to continue!!!!!! SO VODACOM WHAT NOW HOW LONG DO I WAIT!!