No feedback on case no EC-04CF-4QYM8H

<p>Complaint lodged - was contacted Monday by a consultant who was requested to phone me back after 16h00 (meeting). Was informed that he was unable to do so as he was due to knock off at 3pm. Agreed on e-mail communication (prefer written proof anyway). E-mail received 24/10 requesting us to submit a bank statement as proof of the *****ilent transactions by Vodacom on our account! Could not believe that we, after the insident were expected to disclose banking details again!! Refused thus in writing, referring back to Middelburg Mall branch where all proof were handed over to the branch manager (seemingly the only person willing to assist). As we managed to get the amount deducted *******ly from our banking account on 30/9, are we still awaiting confirmation on when the August amount to the value of R346 will be refunded....since the initial contact Monday - no further feedback received.</p>