AM
Agnes M
1 reviews | Active since Jan 2020
29 Oct 2024, 12:57
No feedback on ***** case for 6 months
I opened a ***** case in May regarding *****ulent upgrade , but still the matter is not resolved. I am being told my account is in arrears while my contract ended in May, ***** department never gave me feedback and agents claim they don't know the Ombud for telecommunication. this has affected my credit score negatively.
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Vodacom's replyOfficial
29 Oct 2024, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2024, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team