No Feedback on billed items

<p>First of all I have never had these type of problems from Vodacom previously it is now with my upgrade that my queries don’t get seen to. First I upgraded and received sim cards that has still not been activated it has been nearly 2 months since I contacted Vodacom about that and it has not been sorted out. Then I receive my first invoice showing I was billed for things I have not signed for in my upgrade contract (insurance and admin fees). Its been 2 weeks so far and yet no one has got back to me nor come to me with a solution to the problem before my debit order goes off. I am deeply disappointed with the service I have received from Vodacom.</p>