No feedback on bill

<p>I logged a query with regards to my bill at Vodacom 2 weeks ago and requested that the cap on the bill be set when the Data cap is reached. I have still not received feedback on my query and I see that there is data usage on my bill even though I requested a hard cap.</p> <p> </p> <p>This is unacceptable on so many levels I don not know here to begin. I have stopped my debit order for the bill, so I am fairly certain that they will call me at some point, I am just tired of incompetence.</p>