No feedback on application

I went to the Centurion branch to open a new line on Saturday, 12-03-2016, I wasted 4hours in the mall waiting for the outcome of my application. I kept on receiving smses from Vodacom with codes. then I went to the shop asking how far the application is. the guy called Vodacom and apparently the problem is that I was migrated to a new system (3D) and it is going through teething stage. this is very sad that a customer of more than 6years (I upgraded 3 times) are treated like this. I posted this complaint on Facebook and I was told again about the teething stage. On Monday I again posted on Vodacom Facebook page and I was called and told by a very arrogant lady that it takes that long for a client to go through the vetting process. I mean it never took me that long with my first contract which is some years ago?!? And today is Wednesday and the store stopped calling to keep me updated on my application on Sunday?!? I hope Vodacom is not going to tell me that I am obliged to take out this contract that I initially app**** for as I went to MTN and within a day I had my router and I am connected.