No feedback on a fruad case

Somebody upgraded one of my contracts at the Vodacom 4U woodlands. Vodacom doesnt have any safety measures to stop this from happening? I phoned Brandon at the branch to inform him that there was ***** on this line ***), he said that he already sent the docs through to the ***** department (November). January i still haven't received any feedback. I phoned him and he didnt check up on it either, awesome service! He told me to phone them and sort it out myself?! When I phoned the call centre, spoke to Shanton, he logged it for the first time, they didnt even know about it! He said it wont take long to sort out, he also never came back to me. I phoned in a couple of times more in Jan but still no response! I then spoke to Christine on the 28th Jan, she promised me that someone will contact me within 24 hours, whatever...nothing happened again! There is still no response and now its already 03 Feb! Im so gatvol of vodacom...you would expect them to assist their longstanding customer (ive got 6 contacts with them) how regretful I am now!! Ive just had problems with Vodacom the last year!! I want all my contacts cancelled at once and written off! im tired of this!