No feedback on 1 month "Pending Contract "

On the 17th of September i did an online order for a new cellphone contract with Vodacom. Later that day I spoke with a lady named Luanda who did the credit vetting for me over the phone and asked me to email my supporting documents to ********** , which i did. 3 TIMES. A week after the first email i called in to check on the status of my order , it was "pending" . I was transferred from one consultant to another , none of whom could assist me with the reason for the order still pending . I called and emailed several more times over the last month but to date have received no feedback . I was assured on at least 4 of the calls that Luanda would call me back , Guess what ? Still no call back. This morning again i called in , still no reason why my order is sitting on pending when all my paperwork and credit vetting has been done. Luanda i am told , will call me by 11am today , if she doesn't , i was advised to ask to speak to her Team Leader and lodge a complaint as this should have been done within 48 hours ..... She does not call and after requesting to speak to her Team Leader i am told HER TEAM LEADER IS NOT AVAILABLE TO TAKE MY CALL BUT WILL CALL ME BACK . Several hours later , still no call back from the team leader or Luanda . Vodacom , i am so disappointed by your lack of customer service and your poor work ethics . Why does a process which should take 48 hours take over 1 month and still no one can tell me what the delay is ? Why does a customer have to constantly chase after you ? In today's economy one would think you would be fighting to retain customers .