No feedback no tablet

I handed in my tablet for repairs on 30 March 2015. The screen was cracked and I advised the the consultant I had insurance with Vodacom. I was advised that it will take between 7-10 working days. By 17 April I still did not receive any feedback and the consultant was surprised that nobody got into contact with me yet. He said it will be escalated. I then received a call on 17 April from the repairs centre in Menlyn that I have to complete the insurance form and email same back. I emailed the form on 20 April. This was the last communication from Vodacom. They have now had my tablet for over a month. This is taking way too long.