NO Feedback NO Contract

Purchased the Sony Experia from Vodacom Clearwater on the 01 May 2015. Today, the 14 May 2015, I have the phone but the sim card is still not activated and I had to contact Vodacom everytime to get the required feedback which is the same thing: \We are working on it."This is not good enough. If they cannot handle my request which is simply that I keep my cell number then why not just close shop?"""