No feedback, no communication....

Nat Type Issue for online gaming

Number in question: ***

We have emailed the folowing: *** *** ***

Since the 26th May we have emailed and phoned Vodacom. We filled in and sent the UNRISTRICTED APN form sent to us by Vodacom to ALL of the above email address. We have phoned countless times and spoken to customer services but they are unable to help, sometimes rude and very often have no clue what we are asking for.

Apparently there is a back office that deals with changing APN's and NAT types but vodacom says we are not allowed to speak to them???? also this back office seem only to be working a few hours a day and not weekends?? Back office apparently cannot speak or phone or email or reply to emails or do anything? as we have had ZERO communication from them. HOW CAN WE GET AN ISSUE SOLVED LIKE THIS? Vodacom don't want to speak to their customers? We have been left completely in the dark................

All Vodacom can do is log issues??