DV
David V

1 reviews | Active since Jun 2012

26 Jan 2017, 13:58

NO feedback. NO callback. NO email. NO sms. NOTHING, N O T H I N G !!!!!!!!!!!!!

<p>In December Vodacom sent me a sms that my data was used up AND That I could buy more data by replying to the specific sms. I did exactly that ... N O T H I N G happened.</p> <p>Later in December i got another sms stating my data is used up and that I could buy more data by responding to the sms. AGAIN I responded requesting to buy data. And AGAIN N O T H I N G happened.</p> <p>Eventually I received my statement and saw that my requests to buy data was ignored. I went online to try and get contact details - N O T H I N G is supp****. An option is given that vodacom would phone back. I chose this option and N O T H I N G happened.</p> <p>So this is very easy ... when the debit order comes through - N O T H I N G will happen. I have instructed my bank to ignore any and all requests for money until vodacom contacts me and set everything right as it ought to have happened.</p> <p>Regards, David Viljoen 08two 896 8two38</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team